AT&T Mobility Fraud?? | AT&T Community Forums (2024)

Hello @MtthewB, we understand the importance of your account security and privacy.

Was your identity used to establish AT&T service or make account changes without your knowledge? Contact our Global Fraud Management team:

• For wireless accounts, call877.844.5584

If you're a victim of identity theft, you may find out about an unknown AT&T account or unauthorized change to an existing account when

• Your AT&T bill shows an unknown or unauthorized account or account changes
• A collection agency contacts you about an unknown or unauthorized AT&T account
• Your credit report shows an unknown or unauthorized AT&T account

Protect your personal info like your address or Social Security Number from people trying to use it to make illegal purchases or open fraudulent accounts. Here are a few steps to Guard against Identity theft.

• Close accounts you know or suspect were tampered with or opened fraudulently.
• File a police report. Get a copy of it to submit to your creditors or others who may require proof of the crime.
• Report identity theft atwww.identitytheft.gov.

Fraudsters always look for new ways to take advantage of people. That’s why we monitor our network 24/7. We want to help you stay safe wherever you use our products and services. Remember, AT&T will never ask you to send us your personal or account information via email or text message.

Visit our help page for additional Fraud and Security resources. We're here if you have any questions. Thank you for contacting AT&T Community Forums.

Alasani, AT&T Community Specialist

It wasn't on my credit report 10 months ago when I got the original letter from AT&T. The 2 collection agencies who sent me mail both say it speaks for AT&T and gives an AT&T account number. It's AT&T.

You didn't say you received a letter from AT&T in your original post; just that you got a letter from a collection agency.

It's AT&T, probably, but it's not AT&T trying to go after you. The collection agencies are most likely trying to tie you to someone else's debt because something in your information is somewhat close to the actual debtor. That's why you should have requested they provide evidence the debt is owed by you.

As long as it's not on your credit report, you can just ignore them as long as the collection efforts don't escalate beyond letters and phone calls.

AT&T sent you a fraud packet.

The collection agency is who has to provide proof. If you get communication from a collection agency, that's who you deal with, not with a company they claim you owe money to, especially if you never did business with the company they claim you owe.