This office investigates all matters related to identity theft and potential fraud against AT&T's voice and internet products.
Unauthorized Account
I found out that an unauthorized account was opened in my name
Service Interruption
I recieved a Service Interruption letter and/or my AT&T service was suspended or disconnected due to potential fraud
Need to check the status of an existing claim?
You can request the status of an existing claim by clicking 'Check Status of a Claim'.
Need to download the claim affidavit?
Identity Theft Victims' Complaint and Affidavit.
Did you know?
Consumer reporting agencies like Equifax, Experian, and TransUnion are required to give you a free copy of your credit report each year if you ask for it. Visit www.AnnualCreditReport.com for more information, or use the contact info below:
Equifax: 800-525-6285 , www.equifax.com
Experian: 888-397-3742 , www.experian.com
Transunion: 800-680-7289 , www.transunion.com
Federal Trade Commission website
For more information on identity theft, please visit
ReportFraud.ftc.gov
Protect Yourself from Scams
Scammers are creative when it comes to finding ways to get your personal information. We've summarized some of the most common scams to look out for, along with ways to help secure your sensitive information.
Fraud Prevention
Check Your Status
Follow-up Inquiry Form and Instructions
Claim Submission Form and Instructions
It is important that you provide your current information (name, address, email, phone #).
Please include as much information as possible on the reason for your claim.
Providing an accurate email address will allow us to quickly communicate with you regarding the status of your claim.
Be advised that if you are not able to provide a current email address, it will require extended processing time for us to communicate with you via mail.
If you require assistance, you will need to reach out to your financial institution directly.
" }, "nonclaim2": { title: "Received suspicious phone call, text, or email", content: `You can report suspicious activity as follows:
- Report suspicious phone calls here: Report Unwanted Calls.
- Forward suspicious emails to abuse@att.com.
- Forward suspicious text messages to #7726 directly from your wireless device.
If you have any questions regarding your DirecTV account, please contact DTV directly at :
- DTV Customer Care: 1-800-531-5000
- DTV Fraud: www.directv.com/fraud
If you suspect unauthorized activity on your mobility/wireless account, please use the Mobility/Wireless website to submit a claim.
` }, "nonclaim5": { title: "Other", content: `If you require assistance, you will need to contact Customer Care by dialing 800-288-2020.
` }, "followupclaim1": { title: "Upload documents", content: `Please do not upload any documents unless you have previously submitted a theft of identity claim.
PLEASE SUBMIT ALL REQUIRED DOCUMENTATION AT ONE TIME.
Consumer claims:
- Signed Identity Theft Victims’ Complaint and Affidavit (download here).
- Copy of government issued ID (i.e. driver's license, passport)
- Two proofs of residence from two different sources (at the time the unauthorized activity occurred)
- Police Report
- Signed Identity Theft Victims’ Complaint and Affidavit (download here).
- Two forms of ID:
- A copy of a valid Tax ID, business license, registry of non-profit organization, articles of incorporation (first 3 pages), or certificate of good standing issued by Secretary of State.
- Two proofs of business address from two different sources (at the time the unauthorized activity occurred)
If you received a letter notifying you that your AT&T service will be interrupted, you will need to upload supporting documents to prevent that interruption.
If your service is already interrupted, you will need to upload supporting documents to restore your AT&T service.
PLEASE SUBMIT ALL REQUIRED DOCUMENTATION AT ONE TIME.
Failure to upload the required documents within the specific time frame outlined in the letter will result in service interruption.Consumer:
- Copy of government issued ID (i.e. driver's license, passport)
- Two proofs of address from two different sources (i.e. drivers license with current address, utility bill, signed lease agreement)
(Please note: Telecom invoices are not accepted as proof of address)
- One of the following IDs:
- A copy of a valid Tax ID, business license, registry of non-profit organization, articles of incorporation (first 3 pages), or certificate of good standing issued by Secretary of State.
- Two proofs of business address from two different sources
You can mail your documents to us at
AT&T
ATTN: Theft of Identity Center
PO Box 7026
Bedminster, NJ 07921
Fax: 866-761-0538
Please be advised that mailing your documents to us will significantly delay our response. It may take 30-45 days for you to receive a response.
You can fax your documents to us at:
Fax: 800-471-6111
Please be advised that faxing your documents may delay our response.
Have you previously submitted a claim related to unauthorized activity on your account?
If so, you can check the status of your claim.
If the claim is in ‘closed’ status and you have follow-up questions, please click continue to submit a follow-up inquiry.
` }, "Q2_followupclaim3": { title: "Follow up on previous inquiry", content: `
Have you previously submitted an inquiry related to a service interruption on your account?
If so, you can check the status of your inquiry.
If the inquiry is in ‘closed’ status and you have follow-up questions, please click continue to submit a follow-up inquiry.
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