Re: gift card not working for online purchase (2024)

NBam

I'm getting "Unable to place your order. Please verify that your card information and billing address are correct." - billing address should not apply as I'm trying to use a SEPHORA GIFT CARD!

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sk1798

The same thing is happening to me. I applied two giftcards and it says its taking off money off the total, but the estimated total still comes out to the same price.

LaurieBT

Edsmom

Can you assist me as well, as I have a wee bit left on card-nothing stupendous-but system is telling me balance is 0. Thank you.

DaneeBT

Hi @Edsmom Oh no! I'll send you a PM.

mlg4

This same thing is happening to me

mlg4

Please let me know wheat I can do to make my gift card work

DaneeBT

@mlg4 I'll send you a PM to gather more information.

AZmel76

This is also happening. I just left a Sephora where it was declined, but I show I have funds available!

DaneeBT

@AZmel76 I'll send you a PM to further assist.

Pausha

I'm currently experiencing an issue. I attempted to purchase an e-gift card for a friend, entered all the information and clicked place order; I received a transaction declined message and told me to try again. However, my bank account was still charged, and there's no evidence of the e-gift card purchase in the app or my email.

keelybt

@Pausha If you are purchasing an eGift, it would be processed through Cashstar. I recommend contacting Cashstar directly by phone at (866) 286-1262 between 8am and 12am (eastern time) or via email at SephoraGiftcardSupport@cashstar.com for more information.

keelybt

@NBam I'm sorry to hear that! I will send you a PM

xemiher

same is happening to me

keelybt

@xemiher Oh no! I will send you a PM.

Isabellesagelov

Hello I don't know what to do I've tried to purchase some things on your online store the card I have said it has money on it but when I go to enter card number and pin it doesn't work and says I have tried too many times and I am locked out I would like to make my purchase please get back to me when you can.

DaneeBT

MMendillo

This is happening to me also! I have a gift card that won't allow me to purchase online.

DaneeBT

msteacher123abc

My gift card is not working either …

keelybt